To ensure your package is properly delivered and that you receive your package within the timeframes we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided or incorrectly entered at the time of purchase. We will ship to PO Boxes via USPS (not UPS). We reserve the right to change carriers at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Tees Of Life to import the goods on his behalf. Further, the consignee/buyer agrees Tees Of Life may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
A: New orders are typically shipped within 10-14 business days. You will receive your tracking number at that time. Once shipped, orders are usually received within 5-7 business days for US destinations. International orders usually take a few weeks to arrive.
If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Tees Of Life does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case-by-case basis. Additionally, we are not responsible for any postal delays.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Tees Of Life does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out of stock items
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Reserved rights regarding shipping
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Tees Of Life reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Tees Of Life reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Tees Of Life reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
Other Frequently Asked Questions
Q: Do you offer rush delivery options?
A: We do not currently offer the option to rush an order. We process orders in the order they are received.
Q: Can you remove the price when shipping the order for a gift?
A: The order ships with a pack list that does not contain the price.
Q: My order appears stuck in “pre-shipment.” What should I do?
A: Orders are usually dropped at the post office Monday - Friday. If your order is still in “pre-shipment” after 3 business days, please email firstname.lastname@example.org with your order number and issue.
Q: My order appears stuck “in transit.” What should I do?
A: If your order’s tracking does not update for 2 weeks, we will send another order. Please email email@example.com with your order number and issue.
Q: The tracking information shows delivered, but I have not received it. What should I do?
A: Occasionally, the post office will mark an order “delivered” before making the delivery. If you don't have your order within 5 business days of the “delivered date,” please email firstname.lastname@example.org with your order number, issue, and mailing address.
Q: My order was returned to sender. What should I do?
A: If the post office returns your order, we will issue a refund or reship the item. A $10.95 processing fee will apply to refunds, and a $10.95 reshipping fee will apply to reshipments to a different address. Since we offer free shipping on all US orders, we charge a processing fee for returns.