FAQs

WHERE ARE YOU LOCATED?

We are located in Chester, SC 

 

IS THIS A BLACK OWNED BUSINESS?

Yes, we are a Black-Owned, Woman-Owned Business.

 

CHECKOUT PROCESS

In addition to the Express Checkout Options on the Checkout Page, we accept a number of payment options. If you want to use your card, YOU CAN.

Simply enter your shipping information. You'll provide your payment details on the next page. If you have further questions, send an email to contact@teesoflife.com or a text to 803-455-4002

 

PRODUCTION TIMES

New orders are shipping in about 10-14 business days. We are processing orders as quickly as possible. If you have any questions, send an email to me at contact@teesoflife.com or a text to 803-455-4002

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QUESTIONS BEFORE PLACING AN ORDER

Q: Where are you based?

A: We are based in and orders ship from Chester, South Carolina

 

Q: What is your current production time?

A: New orders are usually shipped within 10-14 business days. This does not include weekends or holidays. You will receive your tracking number at that time. Once shipped, orders are usually received within 5-7 business days for US destinations. International orders usually take a few weeks to arrive. We currently use USPS or UPS for shipping.

 

Q: What is your refund policy?

A. Tees Of Life issues refunds to the original form of payment used on an order. In order to receive a refund, one of the following must apply:

• The order is canceled by Tees Of Life
• One or more of your items sold out since your order was processed
• The item(s) proved to be received damaged, defective, or incorrect.

Depending on your financial institution, the refund amount may take up to 15 business days to post to your account.

If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.

 

Q: I changed my mind. Can I cancel my order?

A: We create all items with love and on demand. For this reason, when possible, we will only be able to cancel an order within 24 hours of the time it was processed.

If your order is in active processing or has already shipped, we will not be able to cancel your order. Please complete a return request using our return portal and return the unworn items. Once we receive the order after you return it, we will inspect the item(s). If the items are in new & unworn condition, we will promptly process your store credit. 

 

Q: Do you offer exchanges?

A: We do not offer exchanges, but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site. Once we receive the order after you return it, we will inspect the item(s). If the items are in new & unworn condition, we will promptly process your store credit. 

 

Q: Do you offer rush delivery options?

A: We do not currently offer the option to rush an order. We process orders in the order they are received.  

 

Q: What size should I order?

A: Our apparel is unisex sizing. Please see the size chart for more details. 

 

Q: Will the colors seen on my screen be identical to the item received?

A: We cannot guarantee that the colors you see on your monitor will exactly match the colors of the product. This is due to variations in monitor settings. However, we do our best to provide accurate mock-ups of each item. In some instances, with graphic images (not font), the actual graphic may be increased in size for clarity on our website. This is not considered a defect in quality or product. 

 

Q: Do you offer long-sleeved t-shirts?

A: No, we don’t offer long-sleeved t-shirts at this time.

 

Q: Can my order be personalized?

A: No, we don’t offer customizations for items in our collection at this time.

 

Q: Can you remove the price when shipping the order for a gift?

A: The order ships with a pack list that does not contain the price.

 

Q: Which payment methods do you accept?

A: All major credit cards, Afterpay, PayPal, Google Pay, and Shop Pay.

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QUESTIONS WHILE WAITING FOR MY ORDER TO SHIP

Q: Where is my order confirmation email?

A: The confirmation email is sent immediately. If you don’t see it in your inbox or spam folder, your email address may have been spelled incorrectly. Please email contact@teesoflife.com with the name on your order.

 

Q: I forgot to add my discount code. Can you apply my discount code to my existing order?

A: If your order has already been processed and shipped, we cannot make any changes to your order. Please email contact@teesoflife.com with your order number and discount code, and we will advise if we can apply the discount.

 

Q: When will my order ship?

A: Once your order is placed, it’s usually shipped within 10-14 business days. You will receive your tracking number at that time. Once shipped, orders are usually received within 5-7 business days for US destinations. International orders usually take a few weeks to arrive.

 

Q: I changed my mind. Can I cancel my order?

A: We create all items with love and on demand. For this reason, when possible, we will only be able to cancel an order within 24 hours of the time we received it.

If your order is in active processing or has already shipped, we will not be able to cancel your order. Please complete a return request using our return portal and return the unworn items. Once we receive the order after you return it, we will inspect the item(s). If the items are in new & unworn condition, we will promptly process your store credit.

 

Q: There is a sale for something that I previously purchased. May I get a discount on my previous order?

A: We do not apply discounts or sales prices to previous orders.

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QUESTIONS ONCE MY ORDER HAS SHIPPED

Q: My order appears stuck in “pre-shipment.” What should I do?

A: Orders are usually dropped at the shipping company Monday - Friday. If your order is still in “pre-shipment” after 3 business days, please email contact@teesoflife.com with your order number and issue.

 

Q: My order appears stuck “in transit.” What should I do?

A: If your order’s tracking does not update for 2 weeks after being received by the carrier, please email contact@teesoflife.com with your order number.

 

Q: I only received part of my order. Where is the rest of my order?

A: Depending on your order, you may receive multiple mail pieces. Adult clothing, stickers, buttons, and journals ship from the same location. Tote bags, mugs, mouse pads, and children’s clothing ship independently. If you are missing an item, please email contact@teesoflife.com with your order number and issue.

 

Q: What do I do if I receive a defective product or the wrong product?

A: We apologize for the error. Please email us at contact@teesoflife.com with your order number and details of the issue (wrong item, size, defect) within 30 calendar days of delivery. Please send a picture of the issue. We will correct our errors.

 

Q: The tracking information shows delivered, but I have not received it. What should I do?

A: Occasionally, the shipping company will mark an order “delivered” before making the delivery. If you don't have your order within 5 business days of the “delivered date,” please email contact@teesoflife.com with your order number, issue, and mailing address.

 

Q: My order was returned to the sender. or I had the incorrect shipping address listed on the order. What should I do?

A: If the shipping company returns your order due to an incorrect address, we will issue a refund or reship the item. A $6.95 reshipping fee will apply to reshipments to a different address. If the unit number is missing, the reshipping fee would apply.